Complaints Procedure

We strive to ensure that all of our children are happy, safe and achieving their very best at school. We understand that sometimes things can go wrong and that parents/carers may want to raise concerns or make a complaint. The general procedure for dealing with complaints of any kind can be summed us as follows:
 
  1. The matter should be broached with the class teacher.
  2. If a satisfactory conclusion is not achieved then an appointment should be made with the Head of School or a member of the Senior Leadership Team through the school office.
  3. If a satisfactory conclusion is till not reached then a formal complaint in writing can be made to the Chair of Governors, via the school office.
Complaints about the actions of the Head of School should be taken up with the Chair of Governors.
 
Full details of the procedures for making a complaint can be obtained from the school's Complaints Policy.